Delete my account

How to delete your account

• In the mobile app: open the settings, then your account, then "Delete account" and hold the button to confirm.
• By email: write to support@nymelya.com from your account's address. We process requests within 30 days.

What is deleted right away

• Your sign-in identity: your email, your open sessions and the linked sign-in accounts.
• Your name.
• Your email in our database, replaced by an anonymous address.
• Your membership in every family: you lose access and no longer appear in the member list.

What is kept

• Stories and narrations you created that were approved stay with the family, attached to an anonymized account. To have them deleted, write to us.
• Data we are legally required to keep, such as subscription records.
• Technical backup copies, purged within 30 days at most, and technical logs kept for 90 days at most.

Delete only part of your data

In the mobile app you can delete a child, a story or a narration without deleting your account. The audio file of a deleted narration is erased from our storage within 48 hours at most.

To have something else deleted, for example a contribution that was already approved, write to us at the address above from your account email.

If you are the last admin of a family

As long as other members remain in the family, appoint another admin first: the deletion is refused otherwise. If you are alone in the family, it has no member left after your deletion: write to us to have its content deleted.

Your subscription

Deleting your account does not cancel a subscription bought through Google Play or the App Store: cancel it from your store account too.

Deletion is final: you will not be able to sign back in to this account. You can create a new one with the same email address. For more details, see our privacy policy.