Support
Need help with Nymelya? We're here for you.
Contact us
For any question, problem or feedback, write to support@nymelya.com.
Frequently asked questions
How does Nymelya work?
Nymelya brings together tales and nursery rhymes for toddlers, personalised stories created with AI, and narrations recorded by relatives. Everything is kept in one private library for the family.
How do I invite a grandparent or a relative?
From the Family section of the app, enter their email and choose their role. They receive a link by email: if they don't have the app yet, a page helps them install it, then they sign in with the invited address to join your family. The link expires after a few days.
Who can see our stories and voices?
Only the members of your family, depending on their role: parents see everything, a relative sees what is shared with them. Nothing is public. See the Privacy Policy (in French) for more details.
How does a relative record their voice?
In the app, they pick a story, record their voice, listen back and can start over. A parent then listens to the recording and approves it before it appears in the family library.
Are AI-created stories reliable?
They are designed for toddlers, but no system is perfect: always read the text before starting the voice. If some content seems unsuitable, write to us.
How do I listen without a network?
Download the story from the app before you leave. It stays available on your device. Creating a story or recording a voice needs a connection.
How much does it cost?
Nymelya is free during the launch period. A subscription will be offered later, with notice.
How do I delete my account or my content?
You can delete a story, a narration, a child or your account from the app, or contact support@nymelya.com. We process requests within 30 days. Details on the account deletion page.
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